Full Time Position: IT Support Specialist

1 month 3 weeks

Medix Dental

Davenport, IA

  • Serve as the first point of contact for our partners seeking technical assistance via phone, e-mail, or our automated ticketing system.
  • Diagnose, research and resolve tier 1 technical hardware and software issues.
  • Effectively communicate ticket status until service ticket is resolved.
  • Provide accurate information on our IT products and services.
  • Direct unresolved issues to the next level of support personnel.
  • Identify and escalate situations requiring urgent attention.
  • Maintain the highest possible level of customer service.
  • Accurately maintain end-user installation procedures, configuration procedures, and documentation.
  • Resolve any backup, anti-virus, or other proactive service tickets assigned by NOC.
  • Perform other related duties as required or assigned

For more information, view the original posting here.

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